Before shipping, every package is packed with protection and its contents are recorded. Still, things can happen in transit.
What to do
- Take photos of the box as it arrived and of the parts, before discarding the packaging.
- Write to us within 5 business days of delivery, at ventas@premsaindustries.com or from your order in the portal, with the order number and what is missing or damaged.
- If you can, note on the carrier's delivery receipt that the package arrived damaged.
How we resolve it
Your shipment is insured. We review the case against the packing list and the shipment record, and reply within 3 business days with the solution: replacement parts, rework or a credit note.
If it is a manufacturing problem
A part that does not meet the drawing is reported within 30 calendar days of delivery. Details are in Warranty and Returns.